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Organizing your Digital Footprint in the New Year

| Jan 4, 2019 | Firm News |

Valerie M. Hollar, Paralegal

Happy New Year! I don’t know about you, but I always look to the start of a new year as a way to get organized in some area of my life. Just like you organize your closet or your cabinets, your digital assets also need to be organized. It seems like there are online accounts for just about anything these days. From banking, social media, networking, etc., there literally are online accounts for everything. Do you have a list of all of your online accounts and passwords? More times than not, the online account host has rules pertaining to a decedent’s account, and the powers granted in your estate planning documents do not always allow your agents to manage or close these accounts upon your death. The following article will give you a little more insight.

Digital assets are any type of personal property which are stored in digital form, such as photographs, word or pdf documents, financial information, email accounts, business accounts, banking accounts, domain names, blogs, web pages, social media accounts, loyalty program benefits, online storage accounts, online purchasing accounts, online sales accounts, etc. Such information can only be accessed through computers, smartphones, tablets, etc., and is normally password protected.

So, what happens to this information if you become disabled or when you die? Some accounts are eventually closed for inactivity, but others stay open until directed to be closed by someone having the appropriate authority. It is this question of authority that causes problems for family members and fiduciaries. Many online organizations have put rules into place for accessing the digital information of a decedent. This article explains some of the established processes and suggests that every estate plan contain a strategy for dealing with digital assets, including the appointment of a digital executor to handle these assets.

Virginia defines a digital asset as an electronic record in which an individual has a right or interest. Article 3.1 of the Virginia Code is the Uniform Fiduciary Access to Digital Assets Act which describes how to protect your digital accounts after you pass away. This Article was established in July 2017 and provides your trustee, personal representative, or agent under a power of attorney is allowed to manage your digital assets and can restrict said fiduciary from accessing your electronic communications, including emails and texts, unless otherwise specified in your estate planning documents. The prior governing act, The Privacy Expectation Afterlife and Choices Act, brought the issue of different state’s laws into play since every company is tied to a particular state. The new act now applies to the owner of a digital asset if they reside in the Commonwealth of Virginia or did when they died.

The paragraphs that follow detail several popular digital account holding websites that you may have accounts with. As you will see, each of these organizations has certain criteria for accessing a decedent’s account. This list does not list every online digital asset holding account that currently exists, but it does serve as a good starting point for you to think about in terms of your digital footprint.

Google (Gmail, YouTube, Google+)

Google has what is called an Inactive Account Manager, which is a way to either share or delete your account after a set period of inactivity. You set a timeout period, after which time of inactivity on your account, any trusted contacts will be notified, given an option to share data, and your account will be permanently deleted. If you fail to set up your Inactive Account Manager before your passing, members of your family can request the contents of your account, but there is no guarantee that they will actually get them. By providing proof of kinship, a death certificate, and possibly a court order (i.e. certificate of qualification on the decedent’s estate), Google will review whether or not to release the contents of your account.


Similar to Google, Yahoo will not give anyone access to the account. It does provide an option for closing a decedent’s account. A letter containing the request and the account name (email address), a death certificate, and a copy of a document appointing the requesting party as the personal representative or executor of the estate of the deceased are required to close the account.

Microsoft (,,,

Microsoft will release contents of emails, attachments, address book and messenger contact list to the next of kin of a deceased or incapacitated account holder following a short authentication process, but it will not provide any passwords or access to the account. A death certificate or certified document stating the user is incapacitated, a certified document proving kinship, and a photocopy of a government issued photo ID of a family member are required. Microsoft will not provide this support for SkyDrive, MSN Dial-up or Xbox Live.

America Online

AOL will not release the contents of any account to anyone, but it is possible to transfer ownership to another AOL Username already listed on the account. The next of kin can change the payment information online through My Account Settings, using the deceased person’s Username and Password. AOL Customer Service will provide this information if needed.

Apple iCloud (,

Apple has no right of survivorship, which means that rights to Apple ID or content within an account are non-transferable. Next of kin may provide a death certificate, in which case the account will be terminated and all content will be deleted.


Your Facebook account can be handled one of two ways, either the account can be memorialized or it can be deleted. Either option can be chosen by the user before death. For either option, after death, a family member needs to fill out an online form with a link to either an obituary or news report confirming the death. When an account is memorialized, all sensitive information including contact information and addresses are removed, as well as status updates. The profile settings are changed so that only friends can find the profile and post information to the user’s wall. Login information will be deactivated, preventing anyone from accessing the account.


Twitter will not release any passwords or information about an account, but the account can be deactivated with proper documentation. The Username of the deceased user’s Twitter account, a copy of the death certificate, a copy of a government-issued ID, and a signed statement including contact information and relationship to the deceased user is required to request deactivation.


Like Facebook, an Instagram account can either be memorialized or deleted. A family member must provide a death certificate and proof of authority as a representative of the estate. Memorialized accounts cannot be changed in any way, but posts the deceased person shared stay on Instagram and are visible to the audience they were shared with. Instagram does not allow anyone to log into a memorialized account.

Cell-Phone Carriers

Cell phone providers make the process of closing accounts of their deceased account holders a bit easier. Most, including AT&T, Verizon, T-Mobile, and Sprint, require account holders’ names, in some cases social security numbers, phone number and death certificates to terminate the decedent’s account. Most will also waive the account termination fees for deceased account holders. Check with your individual carrier for specific guidelines.

Take a moment to think about all of your online accounts. You probably have numerous usernames and passwords for different accounts that probably change with some regularity. You may be apprehensive about keeping a list of all of these accounts and passwords in one place for fear of a security threat. Beginning in May 2012, the U.S. Government started encouraging people to create social media wills in which a person would name an Online Executor to close online accounts, social media profiles, email accounts, etc. after death.

This information should not be contained in your actual will because when your will undergoes probate after your death, the information contained within it becomes public record. It is recommended that you make a list of all of your personal accounts, usernames, and passwords and state how you would like each handled upon your passing. This list should be kept with your original will or trust so it can be found upon your incapacity or death. For your security, this list should not be given to anyone prior to your incapacity or death, but it is important to advise the person you have named as your Online Executor as to where this list can be found. When you’re thinking about who to give this title to, keep in mind it may be easier for the trustee of your trust, or personal representative, etc., to take on this role. Finally, this list should be reviewed and updated at least every six months because, as we all know, accounts and passwords change regularly. The list is only beneficial if it contains the most relevant and up to date information.

In lieu of making the list discussed previously, there are a few websites which can store account information and passwords for you securely. Some of these include,, and These sites are set up to store all passwords to any of your online accounts. You then select a Digital Estate Executor, who should be a trusted person, to receive access to your accounts upon passing. Once your Digital Estate Executor has contacted the site and provided proof of your passing, all of your passwords will be released to that person, with details on how you want each account handled. Some digital companies, such as PSN, Snapchat, and Tinder, do not have options for account management after passing so it would be a good idea to leave instructions on how you want those accounts managed. Keep in mind that it could be a violation of the Terms of Service Agreement for someone else to access your account, even with written consent. So, read the various Terms of Service Agreements for each company and stay up to date on their policies.

What happens to your social media accounts after you die is something that is usually overlooked. Like with anything else, having a plan in place is the key to making things easier on your agent, personal representative, trustee, and/or family members by providing the information that person will need to access and/or close your digital accounts upon incapacity or death. If we can provide any additional information on this issue or assist you in appointing your Online Executor, please contact us. I wish you a new year full of prosperity, happiness, and organization!